KnockKnock
New Member
Rebel Gears FTW!
Even with my super-crumby cam you can see that this is a beautiful piece from Rebel Gears.
I'll get to the specs in a minute, but I MUST report on the night & day difference throughout the entire experience. First, I filled out an online order through Rebel Gear's website, then double and triple-checked that all the info entered was just as I intended before sending it in. The next day I received an e-mail from Rebel saying that they received my order, and that someone will be in contact with me. The day after, I received a call from a really nice guy that wanted to go over the specs and make sure that he had everything correct before machining (and he did). A couple of hours later, I got another call from another very pleasant lady-rep. that wanted to know if I had a preference of finishes, and shipping method, and she told me that if I needed anything to give her a ring. The next day I received an e-mail saying that my sprocket had been shipped, and they included a tracking number (that I must've checked about every 30 minutes for the next three days).
The specs I ordered for my Dax/New Departure combo are as follows:
36T / 415-chain
8mm beveled mounting holes on 9x2.874" pattern
1.75" center bore
XtraLite drilling option (VERY nice looking)
So for a total of $65.20 I got two e-mails, two phone calls, a "Thank You" note on the invoice, and a REALLY nice custom sprocket. To say the least, my expectations were surpassed in every measure. I never mentioned to them my previous experience with "the other guys", so to them I was just an average-Joe with an order, but I say ladies & gentlemen, THAT IS HOW IT'S DONE!
THANK YOU REBEL GEARS!!!
EDIT: It's worth mentioning that the mounting holes were specified as 8mm, however, when I ordered the sprocket I was asked if I would be using 8mm hardware, and I said yes, not knowing that the 8mm hole should be used with (I believe) M7 hardware. Hind-sight being 20/20, I thought I'd share this with the forum. Not that it's a big deal, but I had to relieve the Dax mounting plates with a 5/16" drill bit to use the 8mm hardware that I got since my sprocket was drilled specifically for use with M8 mounting bolts. :2cents:
Even with my super-crumby cam you can see that this is a beautiful piece from Rebel Gears.
I'll get to the specs in a minute, but I MUST report on the night & day difference throughout the entire experience. First, I filled out an online order through Rebel Gear's website, then double and triple-checked that all the info entered was just as I intended before sending it in. The next day I received an e-mail from Rebel saying that they received my order, and that someone will be in contact with me. The day after, I received a call from a really nice guy that wanted to go over the specs and make sure that he had everything correct before machining (and he did). A couple of hours later, I got another call from another very pleasant lady-rep. that wanted to know if I had a preference of finishes, and shipping method, and she told me that if I needed anything to give her a ring. The next day I received an e-mail saying that my sprocket had been shipped, and they included a tracking number (that I must've checked about every 30 minutes for the next three days).
The specs I ordered for my Dax/New Departure combo are as follows:
36T / 415-chain
8mm beveled mounting holes on 9x2.874" pattern
1.75" center bore
XtraLite drilling option (VERY nice looking)
So for a total of $65.20 I got two e-mails, two phone calls, a "Thank You" note on the invoice, and a REALLY nice custom sprocket. To say the least, my expectations were surpassed in every measure. I never mentioned to them my previous experience with "the other guys", so to them I was just an average-Joe with an order, but I say ladies & gentlemen, THAT IS HOW IT'S DONE!
THANK YOU REBEL GEARS!!!
EDIT: It's worth mentioning that the mounting holes were specified as 8mm, however, when I ordered the sprocket I was asked if I would be using 8mm hardware, and I said yes, not knowing that the 8mm hole should be used with (I believe) M7 hardware. Hind-sight being 20/20, I thought I'd share this with the forum. Not that it's a big deal, but I had to relieve the Dax mounting plates with a 5/16" drill bit to use the 8mm hardware that I got since my sprocket was drilled specifically for use with M8 mounting bolts. :2cents:
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