I can't even begin to tell you how crappy this company is. The website... meh. I've seen worse; I've seen better. But the real character is Andrew (I guess the owner and/or the "answering service"). If you DO manage to get through on their number, he sounds like you're talking to Ed Norton from the Honeymooner's (and is just as clueless).
You literally can have a conversation with him one day, and he won't remember what you talked about the next time you talk with him just days later. Like the OP mentioned, there's always some excuse as to where anything is in the process. "Your order got lost behind some boxes", "we had to let our temp person go", "I'm on the road right now and can't check paperwork", and on, and on. And like another person mentioned, there IS NO "Customer Service". You call some cell number, leave/text a message, but those always go unanswered. The only way to talk to someone is if you're lucky enough that he picks up the phone when you call.
Back in February, I called the very first time and got through to him (amazing)! We talked about 20 minutes on the phone about a project I was doing where I was in need of a custom sprocket, I told him the specs, and mailed him some samples. I felt pretty good about the whole thing. Then weeks go by! WEEKS! No call back after I left like 20 messages! So guess what? I drove up there to the address on their website (2 hours away). It's not a shop at all! It's a Pak-n-Mail/mailboxes type business. I called him from the parking lot fuming. NO ANSWER... surprise!
I let another week go by, call him up, ask him what the deal was, and he tells me, "I'm actually on the side of the road broke down. Just text me the details." I text and text and text! NO REPLY!! I wait another three weeks and call him up again and he has NO idea what I'm talking about. Based on my own personal experiences with them, I have nothing good to say about Kings Sales & Service. If he used to be good to deal with, he isn't any longer. This guy needs to either shut down his business entirely or take it more seriously. I'm out my samples I have $80 invested in.
Hey, Ralphie boy!
