Staton-inc is Screwing Me!

5-7HEAVEN

Well-Known Member
Aug 2, 2008
2,619
177
63
  • I ordered $250 in part from Staton in September.
He charged my account and never sent the parts.
In October, he emailed me about a part needed work before shipment.
After that, he won't return my calls or emails.

Buyer beware!

I'm working with the Better Business Bureau in Ok now.

Rats!
 
  • Sad
Reactions: wrench

MEASURE TWICE

Well-Known Member
Jul 13, 2010
2,482
606
113
CA
If paid on CC or PayPal or something that offers resolution like these, they issue immediate temporary credit back, then can take up to 2 months to finalize. Hope you get things squared. Also just my 2 cents on BBB, I'd be inclined to go to government state agency for consumer affairs instead.
 

wrench

Member
Aug 20, 2019
84
35
18
So Cal
  • I ordered $250 in part from Staton in September.
He charged my account and never sent the parts.
In October, he emailed me about a part needed work before shipment.
After that, he won't return my calls or emails.

Buyer beware!

I'm working with the Better Business Bureau in Ok now.

Rats!
Did you use Pay Pal?
 

5-7HEAVEN

Well-Known Member
Aug 2, 2008
2,619
177
63
No. I used my credit card.

Staton emailed me today, saying I needed to choose between a 36h and a 48h wheel hub.
He claimed he emailed me many times and I didn't respond.

I never ordered those wheel hubs, and I never got his emails he supposedly sent.

I told him I wanted my money back.
I had to order parts from another vendor to finish the bike.

Waiting for Staton to respond.
 
  • Like
Reactions: wrench

5-7HEAVEN

Well-Known Member
Aug 2, 2008
2,619
177
63
If paid on CC or PayPal or something that offers resolution like these, they issue immediate temporary credit back, then can take up to 2 months to finalize. Hope you get things squared. Also just my 2 cents on BBB, I'd be inclined to go to government state agency for consumer affairs instead.
I didn't use PayPal.
Staton emailed once, said they had machining problem.
By the time I contacted CC, it was too late to resolve.
 

MEASURE TWICE

Well-Known Member
Jul 13, 2010
2,482
606
113
CA
I have complained about a purchase on CC a little over 3 months past purchase date and then it took about 2 months to resolve in my favor.

I checked on the web page for Stanton and their multiple fees for canceling, but keeping track of all info and maybe press CC again. Ask to speak with supervisor and then some. Your state website should also direct to consumer affairs. Buying on Ebay using Paypal one or both have protection. Then CC used for Paypal can be a third way.

I know I have in the past purchased an item from Stanton on Ebay and there was a problem with the part and got it resolved directly with Stanton. Sorry to hear how you describe your situation. Just keep on them.
 

zean

Active Member
Dec 5, 2010
237
54
28
california
Who is running the day to day affairs at Staton-Inc, David Staton or his son? Quite some time ago David at times was a little bit rash, that's OK, he was always straight forward, honest and knowledgeable.
 

5-7HEAVEN

Well-Known Member
Aug 2, 2008
2,619
177
63
I’ll reserve further comment until I cash the refund check.

He did offer me a10% discount on my future orders.