I started this thread because of a major issue that I had with a certain supplier...
I have found a new cylinder and have ordered it.
In digging deep enough through this forum, I found ThatsDax Bicycle engines...
Now skeptical about vendors, I gave him a call, to test the waters...
Duanne answered the Phone... We talked about many things...
Currently he is awaiting a shipment of kits...
He will be selling me a kit... Why? Because a real person answered the phone, and cared about the problem I was having, and even though he couldn't currently sell me an engine, he took the time to chat... That is good customer service!
I know that if I have a problem, he'll more than likely fix it, just like I would for my customers...
Yeah, I have a business called Long Beach Bicycle Repair Dotcom, and I care about those people that I do work for...
There is no substitute for good service...
I have found a new cylinder and have ordered it.
In digging deep enough through this forum, I found ThatsDax Bicycle engines...
Now skeptical about vendors, I gave him a call, to test the waters...
Duanne answered the Phone... We talked about many things...
Currently he is awaiting a shipment of kits...
He will be selling me a kit... Why? Because a real person answered the phone, and cared about the problem I was having, and even though he couldn't currently sell me an engine, he took the time to chat... That is good customer service!
I know that if I have a problem, he'll more than likely fix it, just like I would for my customers...
Yeah, I have a business called Long Beach Bicycle Repair Dotcom, and I care about those people that I do work for...
There is no substitute for good service...
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