I don’t know what to do or what to say to them. I spoke with the technician, I won’t name drop him. He seemed real cool at first, basically offering to send out any and all parts to replace damaged and missing things. However, every time I brought up the fact that the tube isn’t true to the frame it would rub him the wrong way. As if I was lieing to him or trying to get a new bike because of a couple scratches or because a chain fell off. The more he asked over and over, what parts did I need, I told him I need another frame. I gave them pictures of every imaginable angle and he either just couldn’t comprehend what I was saying or willfully disregarding it. You could hear the frustration in his voice, threatened to hang up on me and said I won’t be getting a new bike, get that out of my head. The disdain for me was unreal. I had to calm him down as if I was the technical support agent because if I didn’t he would have hung up and I would have got nothing sent. I sent images as requested when requested. The photo that Tom said was a good photo showing it, that’s the first one and he couldn’t see how cambered, how angled the shaft was. I told him no matter where the engine is, that chain is going to rub. I have is torqued hard to the left just to get the chain from off the top of the housing of the clutch. He asked if I could use a spacer, well, I suppose a spacer might work to get the clutch to stick out more, but it won’t change the camber of the jackshaft. Everyone knows that unless your chainring or sprockets are anything less than vertical that the chains are going to pop, jump, and even break! I tried to point that out, it just made him madder. Dude is obviously going through some things, I don’t know. He couldn’t see it when I gave him a couple pics and a simple explaination, he couldn’t see it when I emailed him every picture I had. I wrote a supplementary email explaining in detail what is going on and why new parts won’t fix it. He said I was drowning him in information, and he just circled back to wanting a single photo or two, which I provide and he willfully doesn’t see it or is so busy and In a rush that he just isn’t understanding me or what I am trying to convey. Why is it so hard to just do an exchange? Why is that a sin? I know there are people out there, and he said as much, that want a brand new bike just because the chain fell off or so,etching simple happened so they are strict on that. He just can’t believe that the frame is anything less than 100% perfect. The frame is perfect! All but that speacially welded bottom bracket they use for the jackshaft. It’s clearly off kilter. I ordered Timken high carbon chromed steel bearing 6202-2RS bearings, installed them, and the shaft perfectly and it yields the same amount of camber as the busted bearings that came with the bike. It’s called proof. I’ve done everything they have asked of me and more and kept my patience and understanding. You really have to see it in person. You would have to feel and see with your own eyes that this tiny tube is messed up or have years of experience as a welder like Tom to be able to see it via a 2 dimensional image. It’s not the other people giving me issues, everyone else is fine. The technician though, the guy that’s supposed to know this inside and out. Telling me verbatim that nothing like this has ever happened before and he thinks I am the one that is screwing up the alignment? Everyone else, it take what? 30 minutes?man hour or two at most to put the bike together, start the engine and ride without calibrating a single thing. Me? I spent the first couple days getting everything perfect. The jackshaft was the very last step of the process! Even I didn’t notice this issue until then and I had my hand and eyes all over it checking, double checking, greasing, lubeing…. Guy, nothing is impossible, there is a first time for everything and Muphys Law applies to gasbike.net and phatmoto just as equally as it does the rest of us. Yes, maybe I do write too much in forums or emails but I kept thing short and sweet for two damn weeks. Even forgave him for not shipping out the missing parts but he can’t give me the time or consideration that maybe his predisposition juuuust might be in error? He complains that shipping out a bike costs 250 +- dollars yet offers to send 300 dollars in parts that won’t help? Where is the logic in that? I offered to pay the shipping ffs! Guys, I don’t know. Maybe it’s where I have a country accent. I am hillbilly. I can’t help that but I am not stupid and trying to treat me as if I am seeing things that aren’t there is about the most grandiose narcissistic gaslighting technique ever displayed. I am not willing to write the guy off yet. Again,I am sure the dude is going through some things in his personal life, but that was unprofessional and frankly cruel. He’s the guy that decides if I get a refund or exchange or not? He makes that call? He said at best they will take the bike back and refund my money but even then I am still not getting a new bike? Dude can’t stop me from buying another. I’ll buy 10 of them if I wanted too. A bent frame is a bent frame, it is what it is and he taking out frustrations on me to the point of actively going out of his way to prevent me from doing an exchange. I am not trying to make him mad…
I know there are a couple people here that may know him and who I am talking about. I tried to get them to look at this forum and this post specifically as you guys suggested because they are a sponsor here with an untarnished record. I wish I had the forethought to record the conversation but damn, everyone was so professional and helpful up to that point that it didn’t even cross my mind. “Just fix it, that’s the point of the bikes, you see a problem and you fix it!” That’s what he said with a denigrating tone. Well, I can’t. I am not a welder or a body builder. I can’t force that which is immovable. I know most of you don’t care weather my personal problems get resolved or not and that is perfectly fine, I get it. Yet, in the spirit of brotherly love and respect, would someone here who knows the place, the guy, that I am not lieing. Please? He would cut me off every single time I brought up the misalignment. Really, he was at the point of cussing me out over this. The conversation didn’t last but maybe 5 minutes of him complaining that I just didn’t understand how to fix the bike that it’s not the frame,t hat they don’t have frames, that I am not getting frames, and more threats of hanging up if I even mention that camber issue, immediately asked me if the bike was upright, yes. Is the clutch perfectly lined up, yes, then asked me about the jackshaft, was it perfectly aligned? I wouldn’t answer, as if he was daring me to mention it or trying to get me to say the jackshaft was fine. I remained silent, it just made him madder. I will stop ranting now. If the guy sends the parts, fine. If he doesn’t, fine. I can get those cheap ass mirrors and rotor off Amazon for 5 bucks. Gasbike is fine for what it is. This shouldn’t sway anyone away from the site. That’s not my intention at all. It’s just the one guy who had a chip on his shoulder, probably a personal thing. The way he spoke to me… he said I was wasting his time and resources going in circles in the conversation. Dude, I waited patiently for almost two weeks to send 4 simple things that are owed to be by warranty. I still haven’t obtained a tracking number and he once again promised it would show up in my email in just a few minutes. Low and behold, it’s Friday now they are closed for the weekend, I’ll have to call back Monday because I am obviously not getting the promised items by Monday. That is for sure. A repeat of last week. I am sorry guys. I am done ranting. I am going to cool down for a bit and sit on my bike and make engine noises with my mouth. I’ll close my eyes and point the fan at me. Have my pony tail flopping in the wind one way or another, daddy going for a ride today. Thank you guys for having my back though. I am grateful I found this forum and I won’t let one guys bad day turn me off of having fun. He is right though, if you see a problem, you fix it, that’s the point! Yeah it is, but I paid a premium for a head start on those problems. I could have gotten this same bike for 500 dollars. Same model and already functional and assembled from my next door neighbor but I just had to have a brand new one of my own in matte green. Okay, now I’m done. Time to pick the hammer UP
-Cole
I ain't no English Major.
motorbicycling.com
