These are pics from a customer in IL. the front fork dropout busted off, and LOOK at the dent in the tank. sweet. i sent the guy a new-ish enough tank and upgraded him to black springers, because i'm not really sure what it would take to get replacement forks from the factory. i imagine quite a nightmare. has anyone ever completed a claim with fedex or ups, or whatever? i figure i'll just take the $40 loss to not have to deal w/ the hassles. knowing fedex has priors for this kind of damage, i cant believe i gave them another chance. the box was well-packed, and plenty of FRAGILE and THIS END UP stickers on all sides. this is the last time. all the damaged items sent to/from me over the last few years, have been fedex.