thatsdax rip-off

I had a warranty problem on a reg Titan 49cc and Dax fixed it with no ? asked. Within the warranty period though.
 
This Customer bought a Titan 4 stroke back in May of last year. This Customer calls me in Jan of this year saying he has a problem with engine and the way it runs.. I stated that engine is way out of warranty period. Customer says he was in Hospital for 3 months.. I said.. I am sorry.. Send motor to me and I will take a look at it and see what we can do even though it is out of warranty.. He said.. Ok.. so.. In my defense, a picture is worth a thousand words.. This is what was sent to me. This is all that was sent to me.. PARTS ! Not just parts.. But Missing and broken parts.. Customer called later to ask for status. I asked, why did you send me parts? He said.. No big deal.. It should only take 5-10 mins to put it all back together.. Anyway.. See picture of what was sent to me.. Also.. This will not affect my warranty or my good hardheartedness to other customers.
 

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Well, good for DAX for going above and beyond to help the customer out considering his unfortunate circumstances. Here's hoping he's recovered and can find some happiness in another build. I say it's a big PR win for DAX, and a good lesson for Savanne. Savanne is 65, and it's good to know that the motorized bicycle bug's bite does not fade over time; he probably has some good pointers if he cares to share 'em.
 
well..savanne didn't post e-mails proving contact. never said he was sick 3mo, [sincerly hope he's well] comes outta nowhere guns blazing. i try to back him up a little. but...whats wrong with the motor? dont need a carb or exhaust to check compression. savanna should have checked it [fuel/comp/spark]. dax said first contact jan?? did dax check comp? ''i will have a look'' if he first contacted in jan he should be s.o.l. and dax offering to ''look'' is beyond the call of duty. my hat's off to dax. dennis
 
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