Sick Bike parts shift kit questions

Discussion in 'Motorized Bicycle General Discussion' started by Long&Black, Dec 12, 2008.

  1. Pablo

    Pablo Master Bike Builder & Forum Sponsor

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    It must be some level of miscommunication. Since some of the items aren't on our website, this quickly turned into a special order.

    This is what I think you ordered: "front freewheel assembly with cranks, jackshaft, bearings, and gears/sprockets"
    We didn't know you wanted the hardware. We have no idea what you are building. Put yourself in our shoes for a minute. We are not mind readers.
     
  2. Pablo

    Pablo Master Bike Builder & Forum Sponsor

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    Here's what the invoice says:

    I will give you the spindle because I agree I did say a spindle should come with, back in 2008. We will also give you a replacement jackshaft - we've never seen that happen,we would love that one back to show our supplier.

    Now you strongly and publicly think you were shorted the freewheel hardware? Done. I will include that.

    Not to be harsh, but we have learned our lesson about order clarity - in the future, individual item orders (a la carte) do NOT include mounting hardware. We will have to also make it pretty clear: If it's not on our website, we don't sell it a la carte.

    Thanks,

    Paul
     
  3. Long&Black

    Long&Black New Member

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    Yeah, I often think in terms that make perfect sense to me but leave others scratching their heads.


    Paul,

    I never felt I was "shorted" the hardware, just stated that I thought it would be included in the front freewheel/crank/sprocket/spindle assembly. I assumed hardware was included, you guys assumed I didn't need it. Easy mistake.
     
  4. Pablo

    Pablo Master Bike Builder & Forum Sponsor

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    No issues. Your stuff will ship out in the AM.

    Just so we are perfectly clear and no surprises, today we are shipping:

    1) Replacement jackshaft (and btw good catch!)
    2) Spindle with nuts
    3) Little baggie of freewheel hardware
    4) Bonus baggie of jackshaft hardware
     
    #24 Pablo, Jun 22, 2009
    Last edited: Jun 23, 2009
  5. Long&Black

    Long&Black New Member

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    Thank you!

    Let me know how much I owe for the hardware and I'll get paypal on the way.

    Thanks for the killer service!

    :)
     
  6. POPS

    POPS Member

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    Pablo

    You and Sick Bike Parts Rock.....POPS
     
  7. Pablo

    Pablo Master Bike Builder & Forum Sponsor

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    You owe us nothing. Thanks!
     
  8. Cabinfever1977

    Cabinfever1977 New Member

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    now thats what i call good quality service.
     

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