So, let me see if I've got the story straight...
You normally offer a full refund - no exchanges, but this time you made an exception for whatever reason knowing (you) "didn't want to do business with him because he doesn't know how to properly install it and would just be back later with more problems" then when he did have problems "I insulted SRTBrad."
It seems to me you do understand the vast majority of people whom purchase this type of engine kit have little to no experience and so you're unwilling to assist them, only offering returns (assuring that it was defective and not a customer error) yet you've taken the time to join our forum, your first and only post explaining at length how it's all the customer's fault? Because you've received some bad reviews?
I would heartily suggest in the future to refrain from insulting any customer as regardless of how good your customer service is, or isn't - this alone will result in a poor reputation, as well as to stick to what you've stated as your sales policy, offering a refund but no exchanges, as well as perhaps rewriting your promises to clarify that in fact, you are unwilling to offer support beyond a refund as "If I have to troubleshoot on the phone for each customer that couldn't gap the spark plug, how would I stay in business. I state clearly, I sell engines. I sell them cheap. If theres a defect, bring it back for a refund."
This is you is it not?
This forum exists for people to share their builds, to talk about what they've learned and the adventures they're having, but it's primary purpose is to assist any and all that would need it, regardless of their experience. So forgive me if I'm forced to the conclusion that what's happened here is simple - you've promised service you don't offer, then you made an exception to your sales policy and paid the price.
You can of course defend your business, to clarify what the issue was, but I would also suggest considering very carefully how you would go about doing that as this forum is and always will be for our members, not for petty disputes and vendor drama - certainly not vendors that haven't even bothered to introduce themselves, share their work, or spend a moment here trying to help the inexperienced.
Right or wrong, publicly chastising a customer does not give the best of impressions.
Honestly? Any merchant willing to sell these kits needs to accept the facts - that the overwhelming majority of customers that would purchase this type of kit have little to no engine/fabrication experience & when combined with the shoddy quality of these motor kits (raw or otherwise), it's inevitable that they're going to get a bunch of service calls & returns.
So, it's pretty simple really - offer warranty returns/exchanges & take the losses, or don't.
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