I have used them twice and they sent it 3 days later (phone order) the first time I contacted them it was because there were a few parts missing from a bike I ordered. The second was just some upgrade parts and a few spare parts, tiny clear inline filter and a few other things sent them 3 days later. I live in New York your a lot closer being in Texas.
They are one of the true professionals out their, sorry that I posted that now they went out of business and left me with no motor parts that I paid for already!! that is not cool. and really sucks that i and many more got $#@# and not evern kissed!!!!!!!!!!!!!!
I bought a 2 stroke from spooky tooth about 3 years ago. I bought a 4 stroke from him 2 weeks ago. Lost the one-way bearing in the 4 stroke 2 days ago, made a call to Roland at spooky tooth and the new bearing is on the way.
I have a Spooky Tooth cycle and I am very happy with it. I have the Tucson model with a 4 cycle engine. They stand by their products. I know that because the original engine that came with the bike was faulty so at my request they sent me a new engine.