Oh take the right side cover off and make sure theres nothing jamming the gears. If the engine is seized and you can't get ahold of the seller, you might as well head over to This Thread since you got nothing to loose but time and you might as well turn that time and money into a learning experience. If you do end up pulling the head post picks I'm curios. First thing I did when I got my kit a few weeks ago was pull the head since I read a few horror stories about things being in there that shouldn't. Lucky I did to, I got a black kit and the only thing that wasn't painted was the cylinder wall. Lets just hope you get ahold of the seller and get a replacement. How long ago did you email the store? Have you tried to find out if his ebay store has the same name or use the name in the email and try to mach it up to an address near the one given for snail mail?