My friend was telling me about some forums. Apparently, he meant here and not the other place. The other place was flat out rude and unhelpful. Anyway, I live in Missouri and working on my second bike. My first one was stolen. My second build, I thought it was going to be piece of cake but it's a totally different beast. Of course, I went with BikeBerry this go around and needless to say I am not pleased with them especially on their warranty and return policy.