My experience with DAX is that you are not considered a customer until AFTER you buy something. I tried to ask a question once about a product they sell and got nothing. I bought the part anyway and was asked to rate the vendor. I did. I voiced my opinion of their customer service. Then was told via email that I wasn't a customer at the time as I hadn't bought anything from them and therefore had no business writing about poor customer service. Why would I buy if they don't answer a simple question. A person comes in your store (virtual or physical) , asks a question about something you sell and they are ignored? Yet you don't deserve a poor review?
BTW, it turned out to be a crappy cheap sprocket that disintegrated after 2 weeks.
WC