What kind of computer do you have? lap top or up-right PC ? there should be two horizontal slots one smaller then the other,one on top one on the bottom(could be side by side ?) find the one that is the same size as the sim card, on the right side of the sim card (usually) the corner is cut at an angle that goes in top right side of the slot with metal teeth facing down, once you slide the sim card in it should take about a minute or less for it to upload into your photo album/file Oh! make sure the computer is on and then fallow the steps the computer gives you, sometime if? you have a printer you can do it from there but again make sure it's on too that was my first learning mistake He! He!