...be persistent with your phone calling, and make your calls after 3:00, that seems to be the best time to reach them. ...and don't just call once after 3 and call it done, call every 15 minutes until someone picks up the phone, lol.
...
Justin runs another full time business so he is only around sporadically and usually in the afternoon, ...and
Justin is definitely the guy you want to talk to,
Matt's an ok guy in person but on the phone he speaks in single syllables, IF he even answers the phone, mostly he just wrench's all day i guess.
...don't give up, they're not thieves it's just that their customer service sucks, they do decent work and the products they sell are solid, it's too bad you don't live close enough to go to the shop.
, bozo