...be persistent with your phone calling, and make your calls after 3:00, that seems to be the best time to reach them. ...and don't just call once after 3 and call it done, call every 15 minutes until someone picks up the phone, lol.
, bozoThanks for the words of encouragement!!. I emailed once and got an automated sort of email telling me that it would ship in 4-7 days due to waiting on sprocket to arrive. I've emailed once again after the 11 days after the 4-7 days notification. I tried to call this evening, but no answer and voicemail was full. I will keep calling once I get back home. The wheel, adapter, and sprocket seem to be quality, but I tend to become impatient when I get nothing back from them. I if I have to wait more days, not a biggie. But just want to know!...be persistent with your phone calling, and make your calls after 3:00, that seems to be the best time to reach them. ...and don't just call once after 3 and call it done, call every 15 minutes until someone picks up the phone, lol.
...Justin runs another full time business so he is only around sporadically and usually in the afternoon, ...and Justin is definitely the guy you want to talk to, Matt's an ok guy in person but on the phone he speaks in single syllables, IF he even answers the phone, mostly he just wrench's all day i guess.
...don't give up, they're not thieves it's just that their customer service sucks, they do decent work and the products they sell are solid, it's too bad you don't live close enough to go to the shop.
I kind of figured some of these sites proprietors have other jobs/businesses. I try to be pretty forgiving but there is a limit to my patience. For the most part I'm just glad there's someone interested enough to offer products for some of these not so prime time interests such as motorized bicycles....be persistent with your phone calling, and make your calls after 3:00, that seems to be the best time to reach them. ...and don't just call once after 3 and call it done, call every 15 minutes until someone picks up the phone, lol.
...Justin runs another full time business so he is only around sporadically and usually in the afternoon, ...and Justin is definitely the guy you want to talk to, Matt's an ok guy in person but on the phone he speaks in single syllables, IF he even answers the phone, mostly he just wrench's all day i guess.
...don't give up, they're not thieves it's just that their customer service sucks, they do decent work and the products they sell are solid, it's too bad you don't live close enough to go to the shop.
