I got this same thing from SpookyTooth and they for some reason can not help me and they even told me to go to another store and buy a front drum brake without an offer of a return, my money back, or credit with them for selling me a defective product, thanks for you're wonderful customer service guys!!! With that as side does anyone know why the brake would not work AT ALL? I have plenty of tension on the cables, and when I pull the lever I see the one gold piece moving towards the other gold piece meaning it should be squeezing inside to brake, and i can even see the brake parts moving but no stop. I mean they'll don't even slow me down, I can hold the brake in and walk the bike its work so badly! Please I need help with this as it is my only form of transportation and the crew at SpookyTooth have no idea!