Proof of Life photo taken 4/10/2011!
Guys..
Its been brought to our attention that some individuals on the forum may have a APB out on us.
Please understand we are on deck working hard and aware of the current email situation that we are together experiencing. It wears me thin.
Our most sincere apologies to any and all who have not gotten a response to a question that was recently sent our way via email. It's truly our loss and we realize this. I personally am doing the best I can to answer as many emails as I can answer a day. It doesn't even dent the mailbox unfortunately. This is very discouraging to say the least.
I'm working on a solution to this situation believe me. Please understand we are not direct importers by any means. The mark ups on these such products may not be what some of you may think they are. To go and just hire someone 40 hrs a week would unfortunately make it much harder for us to stay competitive price wise. Plus new employees don't know a thing when they start. This issue will be worked out right here within the family. It's all hands on deck time is all!!! All Deck mates to the Captains Quarters!
For the next week to come Matt my brother will be packing your orders and the Pirate will be emailing, chatting on the phone and hosing out any fires started due to the recent email situation. Its not intentional we promise.
Try to understand also that Its spring time and were faced with the demand of the daily orders, The local customers builds and deadlines, stock and inventory control, new product design, and a massive amount of emails every day, average 125 to 150 to be precise. We have a burning passion to keep on keeping on every day. We love what we do. Pirates don't just give up when the going gets tough. We regroup and take em down.
We do something that is downright interesting to many people out there. That in turn raises lots of questions. This generates lots of emails for us. It's the nature of the business and we realize this.
PLEASE NOTE>> We have shipped all our orders daily as we mostly do through the entire moving process. We are shipped up to date as we write this thread today. We OWE emails NOT orders here!! Not to be mistaken.
These new Business email addresses will be active on midnight Monday 4/12/2011 Tonight
[email protected] >>> For order Info or support
[email protected] >>> For product info or support
[email protected] >>> For Dealers questions or Wholesale Inquires
Yahoo Instant Messenger handle>>> [email protected] >>> My computer is on most of the time..
We are setting up a Face book Profile this week. We are already set up on you Tube. We are attainable by all means folks.
The Docked Ships Hours and Info
508-735-5367 When we are available to answer during business hours
Tues-Wed 10-6
Thurs 10-8
Friday 10-6
Sat 10-3
Sun-Mon By Appt
Thank You
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