Broken intake stud resolution

[ibcnya]

Thought I would share this concerning my broken intake stud....

Billy Eason wrote:
> Sales: Faulty engine kit hardware has ruined my 80cc
>
> In october I purchased one of your engine kits from Mini Trade USA on ebay. Item number 380075406973. The first problem I had was the tensioner breaking, leaving me stranded, the second was the carb gaskets leaking and third the clutch lever pin came out causing me to again have to park the bike for yet another week. When the pin cam out it was chewed up ny the chain and I lost the clutch lever completly as a result. Finally while doing some work on the carb, one of my intake studs broke off in the engine completly. I am a mechanic and no how much torque to put on small threaded bolts like those. It broke with very litte force at all.
>
> This has all been documented on motorbicycling.com. Under the screename Ibcnya, I have used this forum to find source parts for the ones that keep breaking.
>
> I am very disspleased with the quality of your product and now have a bike setup for a engine with no engine to run it.
>

From: BikeBerry.com Support <Support@bikeberry.com>
To: Billy Eason <hnftuning@yahoo.com>
Sent: Sunday, December 7, 2008 3:04:18 PM
Subject: Re: Contact from Bike Berry.com: Sales: Faulty engine kit hardware has ruined my 80cc(Urgent)

Hi Billy,

Thank you for contacting us at BikeBerry.com. I'm sorry to hear about the problems you are having with this kit. If you can provide us with a complete list of all of the parts you need to get back up running, we can certainly see what we can do about getting these parts for you. Although you are past the warranty period for your engine, we can see what we can do to help you.

Best Regards,
BikeBerry.com Support Team


Billy Eason wrote:
I need a new engine ive already replaced all the faulty parts before the stud broke. With the stud broke theres no way to bolt on the intake and its good for nothing but a paperweight now. I cant drill the stud out because theres not enough room on the engines cast to replace it with a bigger bolt, if i did drill it out and retap it. Theres really nothing I can do. This engines barely got 100 miles on it.


Hi Billy,

Thank you for your reply. We can certainly help and replace the engine for you, however because your warranty on the engine has long expired we can only replace your engine if you pay for the shipping both ways. In order to exchange the engine, please ship only the engine to the following address:

Niche Webstores
RMA# 380075406973
18402 Stonegate Ln.
Rowland Heights, CA 91748

Please include with the package a copy of this email as well as money order payment of $20.00 to cover the cost of shipping for the new engine. As soon as we receive the engine from you we will process the warranty claim and ship you a new engine. Please let us know if you have any other questions or concerns.

Best Regards,
BikeBerry.com Support Team


Thats good customer relations...

[Bikeguy Joe]

I just posted on your other thread about this...why can't he just send you a new cylinder?

[ibcnya]

I dont know? how much work is involved in changing that out?

[Bikeguy Joe]

You remove the head, and slide the jug off. Replace it with the new one (don't forget to oil and squeeze the rings in).

About 15 minutes.

[misteright1_99]

Well that certainly does show their committed to customer service. I am a little confused as to how the warranty "has long expired", I thought they offered a 6 month warranty.....

[Motormac]

A new engine is a better deal, looks like they are doing their best to help out a customer.

[ibcnya]

Originally Posted by misteright1_99

Well that certainly does show their committed to customer service. I am a little confused as to how the warranty "has long expired", I thought they offered a 6 month warranty.....

I dont know about the warranty but I felt by making this conversation public itll help better their end of the deal. I dont exactly like having to dish out another 40 bux for shipping cost when I could order another engine section from Dax for just 90 shipped. Probally an better engine at that, I dont know what im gonna do yet. With it being this close to xmaz I cant afford to think about what I want rite now.....ahh the joy of giving..

[Bikeguy Joe]

Originally Posted by Motormac

A new engine is a better deal, looks like they are doing their best to help out a customer.

40 dollars for shipping? They could send him out a new cylinder for 9.80 Priority Mail.

[jasonh]

Originally Posted by ibcnya

when I could order another engine section from Dax for just 90 shipped.

Wait, what the crap? Dangit, when I went to order a replacement motor a month ago, he was still charging $150 (more than the kit), so I ended up having to get it from somewhere else for $100. Figures.


I would see if they can swap cylinders instead of the whole motor. Shipping would be much cheaper that way. If that happens, make sure they throw in a base gasket and head gasket.

So, what, did they extend the warranty to 6 months after you bought it in October? Or did you get the short warranty because you bought it on ebay? last I checked, there are only 2 months between October and December (Including October)....

[ibcnya]

Originally Posted by jasonh

Wait, what the crap? Dangit, when I went to order a replacement motor a month ago, he was still charging $150 (more than the kit), so I ended up having to get it from somewhere else for $100. Figures.



So, what, did they extend the warranty to 6 months after you bought it in October? Or did you get the short warranty because you bought it on ebay? last I checked, there are only 2 months between October and December (Including October)....

ENGINE_KIT_PARTS_PAGE_2

I dont know about the warranty... I dont see why it should be any different, no matter where i got it.