Saturday night I'm watching an old movie on tv. I have two other windows open in the background and suddenly there is a near miss lighten strike. The two windows behind the buffered movie close. I know the dsl is shut down but what the heck it happens often when it rains. I finish the movie. When the buffer runs out the movie isn't finished so I go down and pull the modem power plug wait ten second and plug it in. All the right lights come on but no internet service. I went to bed./
Sunday I called the tech support in bangladesh or some such place. He walks me though about a dozen diagnostics and says Must be something wrong with the mode,... Yeah.
So this morning a service tech shows up. He finds that the modem has lost its memory. But this could only happen sir if you tried to reset it. "How the heck do you reset one. I wouldn't even know where to start."
"There is this little hole in the back that accesses the memory. You had to have pushed it with a pin, it happens now and then."
"I didn't push anything all i did was plug it and unplug it a dozen times."
"Sir that is the only way the modem could have lost it's program... the lightening couldn't have done it and the wireless router couldn't have done it, the only way is if you or someone else pushed in that little pin hole."
After twenty minutes I finally said, "I believe you believe there is no other way, but there has to be because I DID NOT push in that reset not did anyone else."
I know it's foolish to argue with a serviceman but they have definitely told him the wrong thing. There has to be some other explanation. It was a dsl light modem. I have a new modem because I insisted that whatever happened might well happen again because I didn't do it. This one has a seal over the push hole so there will be no question if it goes out. Which is highly unlikely.
Anybody know if a lighting surge near miss can case a computer to lose it's memory. The dsl is hooked up to an unshielded telephone line which runs along outside the house.
Sunday I called the tech support in bangladesh or some such place. He walks me though about a dozen diagnostics and says Must be something wrong with the mode,... Yeah.
So this morning a service tech shows up. He finds that the modem has lost its memory. But this could only happen sir if you tried to reset it. "How the heck do you reset one. I wouldn't even know where to start."
"There is this little hole in the back that accesses the memory. You had to have pushed it with a pin, it happens now and then."
"I didn't push anything all i did was plug it and unplug it a dozen times."
"Sir that is the only way the modem could have lost it's program... the lightening couldn't have done it and the wireless router couldn't have done it, the only way is if you or someone else pushed in that little pin hole."
After twenty minutes I finally said, "I believe you believe there is no other way, but there has to be because I DID NOT push in that reset not did anyone else."
I know it's foolish to argue with a serviceman but they have definitely told him the wrong thing. There has to be some other explanation. It was a dsl light modem. I have a new modem because I insisted that whatever happened might well happen again because I didn't do it. This one has a seal over the push hole so there will be no question if it goes out. Which is highly unlikely.
Anybody know if a lighting surge near miss can case a computer to lose it's memory. The dsl is hooked up to an unshielded telephone line which runs along outside the house.
