I have posted some negative comments toward Worksman on this site and wanted to share some feedback that is only fair.
We all know that Worksman is the number 1 wheel/rim choice for most builds. Many of us rely on them to be there when we we need a set for a build.
Taylar Cycles currently has A LOT of builds but was faced with a problem with Worksman being able to supply the wheels.
I talked trash about them out of frustration but after a couple of reply's from management, I thought it would only be fair to post his response. I learned that the issue wasnt just "my" issue but "our" issue.
Al's response explains what is going on and why there is a delay.
Thanks Al.
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"Worksman can no longer supply wheels. I have been waiting on an order I placed 2 months ago.
When I originally ordered them I was told 7 days. Since it had been almost 2 months, I inquired and was told they do not have enough to sell separately. I have ordered from them about 50 times over the past few years. EVERY time it is a nightmare. Always late, excuses, no communication, wrong orders received, spoke pattern changes, etc...)
They are the absolute worst company I have ever dealt with so I am looking for about 12 wheels to finish what I've started then I quit Worksman.
It is tough to fulfill orders for custom builds when relying on an outfit like this. When I give a customer a completion time estimate I prefer to be somewhat accurate.
I cannot count the number of customers I've had to explain Worksman issues to!
Even though it is out of my control it reflects on me."
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... will you be posting my response to you? I trust you will, right?
I understand that out status methods (or lack thereof) are not great. Our systems do not send automatic updates to our customers. Status' are all manually provided, and we generally try to keep up with the phone calls coming in looking for status' on bikes and trikes that our website clearly states as taking 4-6 weeks but people start calling after 2 so we try to help them get info.
The wheel issue that we are having now is unprecidented. Our wheel department will get our request for expedited wheels, but there are so many, and again, they get prioritized. With the exception of the last 2-3 months, parts take 7 days and wheels take 10. It's generally always been that, give or take a few hiccups along the way, but in general, that's our lead time.
I am not trying to give you excuses, or make up for an unfortunate situation - I am just telling you the truth. I wish like crazy that manufacturers would start making products here again! Today alone I learned that my front drum brake hub order, which as placed 8 months ago, is now undergoing a third inspection from Customs (the Department of Agriculture for God knows what reason!) at a cost of $2000 to us! It's not-stop, guys. Believe me. I know it must seem like we're working against you, but I assure you we're not. We're very happy to be a part of the motorized bicycle revolution for many customers, but it has taken it's toll on our inventory, as has bicycle demand in general. It's been a busy year.
If I see anything around here that would be satisfactory to send to you, I'll do it. Are you taking our rims and powder-coating them, or using them as chromed?
We all know that Worksman is the number 1 wheel/rim choice for most builds. Many of us rely on them to be there when we we need a set for a build.
Taylar Cycles currently has A LOT of builds but was faced with a problem with Worksman being able to supply the wheels.
I talked trash about them out of frustration but after a couple of reply's from management, I thought it would only be fair to post his response. I learned that the issue wasnt just "my" issue but "our" issue.
Al's response explains what is going on and why there is a delay.
Thanks Al.
**********************************************************
"Worksman can no longer supply wheels. I have been waiting on an order I placed 2 months ago.
When I originally ordered them I was told 7 days. Since it had been almost 2 months, I inquired and was told they do not have enough to sell separately. I have ordered from them about 50 times over the past few years. EVERY time it is a nightmare. Always late, excuses, no communication, wrong orders received, spoke pattern changes, etc...)
They are the absolute worst company I have ever dealt with so I am looking for about 12 wheels to finish what I've started then I quit Worksman.
It is tough to fulfill orders for custom builds when relying on an outfit like this. When I give a customer a completion time estimate I prefer to be somewhat accurate.
I cannot count the number of customers I've had to explain Worksman issues to!
Even though it is out of my control it reflects on me."
*********************************************************
... will you be posting my response to you? I trust you will, right?
I understand that out status methods (or lack thereof) are not great. Our systems do not send automatic updates to our customers. Status' are all manually provided, and we generally try to keep up with the phone calls coming in looking for status' on bikes and trikes that our website clearly states as taking 4-6 weeks but people start calling after 2 so we try to help them get info.
The wheel issue that we are having now is unprecidented. Our wheel department will get our request for expedited wheels, but there are so many, and again, they get prioritized. With the exception of the last 2-3 months, parts take 7 days and wheels take 10. It's generally always been that, give or take a few hiccups along the way, but in general, that's our lead time.
I am not trying to give you excuses, or make up for an unfortunate situation - I am just telling you the truth. I wish like crazy that manufacturers would start making products here again! Today alone I learned that my front drum brake hub order, which as placed 8 months ago, is now undergoing a third inspection from Customs (the Department of Agriculture for God knows what reason!) at a cost of $2000 to us! It's not-stop, guys. Believe me. I know it must seem like we're working against you, but I assure you we're not. We're very happy to be a part of the motorized bicycle revolution for many customers, but it has taken it's toll on our inventory, as has bicycle demand in general. It's been a busy year.
If I see anything around here that would be satisfactory to send to you, I'll do it. Are you taking our rims and powder-coating them, or using them as chromed?
