I'm bummed to hear that things are going that way. I ordered a disk mount sprocket from AndyInchville over a year ago and had a good experience.
That's a bummer, but you did save anyone who heeds this thread from purchasing from this guy. So Kudos to you Sir.Obviously this guy has more important things to tend to than customers, but I finally got a response to my PayPal dispute with him. I shipped him back the sprocket, and he still wants to keep my money. What is this world coming to?
That is very helpful advice. Unfortunately, I will have to use this advice in the future, but I can consider this a $60 donation so that others considering dealings with KS&S can be spared. I feel like I did everything I could to keep this situation from turning out the way it did; I tried numerous methods of contact immediately after I placed my order incorrectly, returned the item with copies of correspondence specifying the problem, and even offered to cover for shipping both ways to keep KS&S from losing money due to my mistake in the order process, but this company has no interest in doing the right thing, it's only about getting your money, and once they have your money, the "right thing" becomes irrelevant. So if I can save a fellow forum member here from having to deal with the same grief that I did, then I will consider my $60 "loss" as "money well spent" for the sake of others. From now on, I will establish contact with a vendor before ordering anything from them, and that should help to know what stores lack the "front-end" that handles customer service.If you funded the PayPal with a credit card (which is what you should ALWAYS do) the next step is to contact the credit card company.
Not to be rude, but what does that have to do with the $ he took from me?I actually spoke with Andy on the phone today... He says my sprocket was just shipped... I'll post again when it arrives.
KnockKnock is who's there. I'm glad you got the humor behind my usernameKnock knock whos there.... I think Venice is trying to show that this business is used by other members with no issues. The sprockets are custom made to order and you may have missed the PayPal notes, your problem right? So I say close it already we got your point.
I really wasn't trying to be rude to you (please see where I talked earlier about getting thread-jacked). I read your post as I was writing the other. I gave thanks to you in your post prior to seeing this one to say that I do agree with you entirely. It's important to make sure that you know how to order from these guys, otherwise, I stand by what I said earlier, in that they don't care about the "you" (a retail customer) in the whole deal. I also agree that KS&S should have mailed me my sprocket back. Even though it was the wrong piece for me, I would then have something to show for this whole ordeal, and someone on this forum would have been very happy with it for just the price of shipping.KK... CCC wasn't being rude at all... (in fact, you were the one who started off by being rude to me) & you didn't respond to a single word I said!?!?