2+ hours chatting with tech support

I find it quite ironic that as I write this the ad appearing below your post is from Comcast!

No one has experienced phone **** until they have called Paypal. Of this I am very certain.

3 weeks now.

Don't give up. Tell them you will go public. May not help, but it will give you the illusion that the press is on your side.

I have been on the phone with tech support for way more than 2 hours many times. Worst personal experience was 3 calls that added up to about 18 hours in 3 days with Logitech about their webcam. Work calls have gone for days and days on end. One of those included getting the prototype cable used to build the interface between a PC and a IBM mainframe, just to see if that would resolve the issue ($36,000 18inch cable), it didn't and included talking with the actuall developer of the product. When the issue was finally resolved it was one of the best bang for the buck solutions I ever put in. A sad day when we switched OS's and had to replace the solution.

I think there still is a note on my account with Cox that I am a pain (A friend that worked at Cox told me about it, she also gave me her direct internal number to call.), I bet they were glad that I dropped cable TV and Telephone services. I still have Internet with them.

I use a dsl from the local phone company. It is significantly slower than those high speed providers something like 125,000 or so bits. But you know I really can't think that fast anyway, I do watch tv shows and moves and have to put them on pause to let them load after a while, but I need a bathroom break about then anyway.

I had toyed with going higher speed but I pay thirty a month. I believe I'm going to leave it alone after reading these posts. Ps I hate the new computer support lines that everyone has now. The phone is even worse.

2door said:

Try Qwest, for some real bamboozling. We were promised a $14.99 for life deal then when the first bill came it was for $43.00. We called and were told the $14.99 deal was only if we signed up for their full telephone service package; call waiting, call forwarding, caller Id, etc, etc. We said, "No, that wasn't the deal." Spent better than three hours arguing with various 'supervisors' and got...nothing. Our monthly is $43.00. What's the alternative? Comcast, at over $60.00 a month. They gotcha, comin' and goin'.
Tom

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I remember that deal. To be honest, they were pretty upfront about the fact that you had to take the package. I remember that the cheapest you could go on a phone was the "teen" line with not LD. The alternative is turn off your land line phone. Get a cellphone family package and designate one number as your home phone, turn of all bells and whistles on that line, use the cheapest bluetooth phone you can get. Consider XLINK Communication Hubs and Bluetooth Cellular Gateway | Make or take cellular calls from any phone in the house. for around $100, It really does work. Determine how much Internet you need, You probably can live with the basic package, depends on gaming and video downloads. Think about what you watch on TV. Impossible as it seems you can figure out what you will pay, its a shame you have to pay extra for local service just to get the EPG for over air broadcasts. Build a spreasheet with all your options and pick and choose what works for you. The same goes for your electric bill and the rate plan you are on. When I put in my pool, I had to get a hold of the city to make sure my waste fee was not calculated with the amount of water I used to fill the pool, a one time occurance. Avoid automatic payment plans you may not notice that they raised your payment. I still pay online but I read the bill. Oh yeah check to see if you can get a "Seniors" plan

I think they, Qwest, used to have contest to see how long they could keep you on hold (I'm not kidding, these were the US Worst customer service folks, they even would send you to tech support, even though it was not a tech thing, just to route the call around some more. On smoke breaks I used to hear them chatting about it. I worked in the building with one of the call centers.

Don't forget I did say that the deal on Internet was a package deal. I didn't work there any more when it came out.

When I was there they had put in the best, by far, US Internet backbone of any ISP