I ordered a frame from Gasbike.net then realized it wouldn't work with my build so cancelled it the next day by phone and email . I live in the UK and so calls rant cheap . After being told that the refund would take place that same week I've still not received it . It's been two weeks and about half a dozen calls and emails . Each time I get the same reply " it's being delt with" . I've now contacted my credit card company who will get it for me but even this takes time. Overall not happy with the service !