JNMotors shipping delay?

I have been eyeballing the Jaguar CDI and coil, but since JNMotors was out of stock I planned on trying my hand at rolling my own. Then last week I saw that they had more in stock, so I placed an order for one on Saturday, May 26.

I got the order confirmation email, then nothing. I now see the website says they are out of stock When I placed the order, it said they had 2 left, so hopefully one of those was mine.

I called the number they have on their website but went straight to voicemail, so I left a message to call back. I also sent them an email, which I am still waiting for a response.

Anyone know if they are just slow to respond? Or down for a while? I got my Puch head from Treatland today (ordered it just 2 days ago!), so I would love to run the new CDI with it!

Shot them another email this morning... still no response to any communication from them. So far, not overly pleased with their customer service.

At least BGF will send you back an email. It might not be what you want to hear, but at least it is a response!

Finally got an email from JNM today, turns out the CDIs were out of stock even though their website said they had 2 left, and they got more in today and shipped it.

So a week and a half after ordering, no response to my voicemails (since your calls go straight to voicemail), and no response to emails until they have them back in stock and shipped. Makes sense, since I am sure a lot of people would cancel their order if they were up front and said "Sorry, those are out of stock, but should be back in stock soon..."

It is not that I am in an incredible hurry, it is just that for a week and a half there was absolutely no indication of what happened to my money, other than they took it. When doing business over the internet, that is not now things are done in this century.

Part of my job is online tech support and no matter how busy we are, you at very least have to acknowledge the customer and let them know you are either working on their issue, or that it is in the queue and give them a timeframe. Not just sit on the issue without contact.

I am thrilled that he is a great guy, helpful, and answers the phone for others. I was apparently unlucky in that the three times I called, all during business hours, it went straight to voicemail and I never heard back.

So I am not saying it was a scam or that I got cheated, just that I am unhappy with the level of communication.

Thanks for allowing me to rant