I Ordered a kit from bike berry the other day. Called in to place the order just to make sure I would be able to talk to someone when I needed. Great customer service, short wait time, very happy. I get the email telling me that it is shipped (same day as promised) only to see the address is wrong. I call back and wait on for for about fifteen min, get tired of waiting and use the leave a message option. Didn't hear anything for a few hours, called back only to hear "The number you are trying to call is out of service". I have tried multiple times only to hear the same message, with one exception, I called after business hours and it went to Bikeberry.com recorded voice mail. Has any one else had this problem? From what Ive read on here bikeberry.com has a decent rep. Has this happened to anyone else? I called fed ex and they told me I couldn't change the shipping address.