Hi All,
FWIW - We generally strive to get orders out within 2 to 5 business days (I put a "new" section on our web page under the FAQ section to explain how orders are handled and we also provided an estimated time a customer can expect to wait from time of order to actually receiving the product in the same section).
Generally speaking, orders that are ready to make are processed first (i.e. orders that have all the needed info for making the sprocket and orders that are paid for correctly).
If a custom order or order comes in without all the needed info (and / or proper payment),these orders are generally delayed a week or two since we do emailings for info and funds usually only once or twice a week....as time permits.
As far as general emails and phone calls, I generally answer most calls when they come in but as volume increases it is difficult to field all calls and sometimes they do have to go to voice mail to be returned when time permits....I do try to post answers to common questions on our web page and/ or You Tube Videos. I generally try to call people back rather than email since I am a slow typist and talking is quite a bit faster than typing for me (so If you must email, leaving a phone number will generally get you a call back sooner..unless the email gets buried...Actually sometimes phone calls get buried too....Hmmm Note to self: Must look into Cloning ;-)
The Fastest way to get a Super Sprocket (custom or "normal" is to simply place the order (on our website) with all the needed info and correct payment...For "normal" sprockets just tell us what it is and chances are we will have the pattern on file....On the other hand, for a totally custom sprocket we would need quite a bit more info... At the very minimum for a totally custom sprocket we would need : Application, Chain size, Tooth Count desired, center bore diameter, Bolt Circle Diameter, Number of mounting holes, Diameter of mounting holes......Optional information that could be needed are (these would be extra cost options) : color or hard coating, specific patterns for lightening (if not our standard holes or spoke pattern - we can do pretty much any design, custom engraving etc...).
I do generally try to handle as many questions, phone calls, and emails as possible but making / filling actual orders is given the top priority.
As a side note, we are currently in the process of establishing some dealers for our products, the thought here is that hopefully they would be able to field many of the questions and we could then concentrate more on production and product development....(OK here is a "teaser" for those of you who have read this far....We are Currently in the process of applying for a patent on a better braking system for bicycles (not just motorized bikes but all bikes......Our Super Sprockets give you the "GO" and soon our "Maxi Brake" will give you the "Woa"! Kinda rhymes I guess! (Maxi Brake is not necessarily the final name but it may be).
Hope this gives you some insight on how you can get our Super Sprockets quickly
Thanks for all your past , present, and future business........Happy Fourth!
Andrew
Anyways, Back to making Sprockets! ;-)
Andrew
