Originally Posted by rmeloy34
This companies email support sucks,I am about to choose a different vendor.If someone dosnt understand me they should ask,not throw a sarcastic remark as if I were an idiot,especially when I am about to throw money thier way,Im sure its just one A.H.cuz most of the correspondence is good but that really pissed me off.
Jack from BikeBerry.com here. I'm sorry to hear that you are disappointed with the customer email support that you have received. We try our very best to help all customers with their problems. And I assure you that if a sarcastic remark was given, it certainly was not mean to be sarcastic. If you can, please resubmit your question to us at firstname.lastname@example.org
; in the email, please put a note stating "Attention Jack" and I will be certain to answer your questions personally and appropriately.