View Single Post
Old 02-23-2011, 12:04 PM
Bikesnfire Bikesnfire is offline
Motorized Bicycle Senior Member
Join Date: Jul 2010
Location: PA
Posts: 50
Default Re: Where is Pirate?

I'm not freaking out at all over 2 shipping days. The point I'm concerned about is the lack of my order update done in the way Pirate has always done it in the past. They would notify me the same day the order was placed and provide tracking info. Not to forget that their website does advertise same day shipping if placed by a specified time. I understand Monday was a holiday for many, but why no response to emails and a phone that just keeps ringing with no answer. It is not their normal business practice based on my good past experiences with them. I have been operating a bicycle shop for 29 years and am well aware that sometimes things can go wrong with orders. Sometimes orders get placed, but even with the modern technology, they don't get processed. That is why I keep a close eye on everything I order no matter from whom. My customers depend on me for prompt service and answers and I depend on my vendors for the same. I'm a patient person, but I like to be kept informed. I'm not slamming Pirate in any way, just trying to figure out why nobody seems to be around there the past two days at least to answer a simple email. It might be that all my other vendors have me a bit spoiled. So, I'll just sit tight now and wait.
Reply With Quote