Re: What My Local Bike Shop Thinks....
I dunno. I, as the end consumer of a product would not go back to an establishment that thought my purchases did not meet their standards for use. My hand may be out but my cash is in it and spends just as well down the street or online. I can replace them. Can that shop replace me as an income source? The consumer is ultimately in charge. Unless you give a zealot power over you, it remains yours