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Old 04-18-2010, 11:20 AM
DonBrouhaha's Avatar
DonBrouhaha DonBrouhaha is offline
Motorized Bicycle Member
Join Date: Feb 2010
Location: Michigan, USA
Posts: 22
Default Re: Poll: price vs. availability

I voted price. But I will respectfully give a suggestion. Communication helps smooth most transaction processes. I don't mean smoozing or hand holding, but a stock email that sez "we got yr order and hope to ship in x or xx weeks"

When a problem should arise (sooner or later they do) another "hey there is a delay" email would inform your customer. I don't care if I'm the recipient of a bulk mailed email if the vendor is keeping me in the loop.

I run a bookstore and teaching customer service is one of my main jobs. Customers can be wonderful and they can be horrible. Keeping that balanced is the real job.

I look forward to my mount when it arrives. I should have my rear hub back this week and will measure and order my sprocket adapter then.

Thanks for listening

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