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Old 01-09-2010, 08:46 PM
Creative Engineering Creative Engineering is offline
Join Date: Sep 2008
Location: Clearwater, FL
Posts: 1,668
Default re: Manic Mechanic isn't closing shop

Thanks to all of you guys!!! Your orders, and support, will never be forgotten!

Manic Mechanic products are going to be here for the life of motorized bicycles...We have the technology and equipment to introduce new products as the market demands.

Karen and I do the best we can to get the orders out. I know at times our best isn't good enough and our customers get frustrated with the long wait. Just always know that we are an honest business. I always keep enough money to the side; to refund every order that is currently in the book. I have no problem what-so-ever issuing a refund for an order that is late...just don't do a paypal dispute or bash me on the forums...that's all I ask.

I have an "Old School" attitude when it comes to customer service.

Some consider, "Good", customer service to be a constant communication thing where I must spend hours on emails, texting, tweeting, my space, etc. I don't have time for this silliness...I run a manufacturing operation. I have a phone and the number is 727-768-9510...If I need a photo to clarify your order, I'll ask for an email...otherwise emails will not be answered unless I'm really bored and have nothing else to do...which is rare

To me: customer service is ensuring that everyone gets the parts that they need and that the parts fit properly for thier application. This customer service commitment is "Huge" when talking about MB's.

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