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Old 10-03-2009, 01:06 PM
HT2005 HT2005 is offline
Motorized Bicycle Elite Member
Join Date: Aug 2008
Location: Long Island, NY
Posts: 149
Default Re: Mike Mechanic Business Practice???


I understand everything you are saying and agree with you (except you do actually have a defacto natural monopoly, which differs from a government sanctioned monopoly).

Most people that order from your site expect turnaround times to take a few weeks at most. Try giving them an idea how long it will take for you to produce the part that is ordered (tell them over the phone or put a disclaimer on the website), then send it out afterward. This will discourage people from complaining about long wait times.

Here's a good suggestion: charge extra for an expedited manufacture of a part and guarantee the shipping date. This way customers will have two options: be put in a pool of 1-3 weeks, or 3-day express manufacture (these are made-up examples).

Another suggestion is to try to find ways to make your business and production set-up more efficient and less labor intensive.