Sick Bike parts shift kit questions

Pablo · #21 (**permalink**) 06-22-2009, 04:25 PM

It must be some level of miscommunication. Since some of the items aren't on our website, this quickly turned into a special order.

This is what I think you ordered: "front freewheel assembly with cranks, jackshaft, bearings, and gears/sprockets"
We didn't know you wanted the hardware. We have no idea what you are building. Put yourself in our shoes for a minute. We are not mind readers.

Pablo · #22 (**permalink**) 06-22-2009, 04:45 PM

Here's what the invoice says:

Quote:

For:

front freewheel assembly
cranks
jackshaft
bearings
gears (17T and 10T)
sprockets (36T and 44T)

I will give you the spindle because I agree I did say a spindle should come with, back in 2008. We will also give you a replacement jackshaft - we've never seen that happen,we would love that one back to show our supplier.

Now you strongly and publicly think you were shorted the freewheel hardware? Done. I will include that.

Not to be harsh, but we have learned our lesson about order clarity - in the future, individual item orders (a la carte) do NOT include mounting hardware. We will have to also make it pretty clear: If it's not on our website, we don't sell it a la carte.

Thanks,

Paul

Long&Black · #23 (**permalink**) 06-22-2009, 09:41 PM

Quote:

Originally Posted by Pablo

It must be some level of miscommunication. Since some of the items aren't on our website, this quickly turned into a special order.

This is what I think you ordered: "front freewheel assembly with cranks, jackshaft, bearings, and gears/sprockets"
We didn't know you wanted the hardware. We have no idea what you are building. Put yourself in our shoes for a minute. We are not mind readers.

Yeah, I often think in terms that make perfect sense to me but leave others scratching their heads.

Quote:

Originally Posted by Pablo

Here's what the invoice says:

I will give you the spindle because I agree I did say a spindle should come with, back in 2008. We will also give you a replacement jackshaft - we've never seen that happen,we would love that one back to show our supplier.

Now you strongly and publicly think you were shorted the freewheel hardware? Done. I will include that.

Not to be harsh, but we have learned our lesson about order clarity - in the future, individual item orders (a la carte) do NOT include mounting hardware. We will have to also make it pretty clear: If it's not on our website, we don't sell it a la carte.

Thanks,

Paul

Paul,

I never felt I was "shorted" the hardware, just stated that I thought it would be included in the front freewheel/crank/sprocket/spindle assembly. I assumed hardware was included, you guys assumed I didn't need it. Easy mistake.

Pablo · #24 (**permalink**) 06-22-2009, 10:27 PM

No issues. Your stuff will ship out in the AM.

Just so we are perfectly clear and no surprises, today we are shipping:

1) Replacement jackshaft (and btw good catch!)
2) Spindle with nuts
3) Little baggie of freewheel hardware
4) Bonus baggie of jackshaft hardware

Long&Black · #25 (**permalink**) 06-23-2009, 11:40 PM

Quote:

Originally Posted by Pablo

No issues. Your stuff will ship out in the AM.

Just so we are perfectly clear and no surprises, today we are shipping:

1) Replacement jackshaft (and btw good catch!)
2) Spindle with nuts
3) Little baggie of freewheel hardware
4) Bonus baggie of jackshaft hardware

Thank you!

Let me know how much I owe for the hardware and I'll get paypal on the way.

Thanks for the killer service!